Terms and Conditions

OxiBet Casino’s Anjouan licence from the Gaming Authority of the Autonomous Island of Anjouan, Union of Comoros enables legal operation of the platform and is published on the official oxibet.com site — which states: “Oxibet is a legitimate and safe online casino, licensed by the Government of the Autonomous Island of Anjouan.” However, Anjouan licensing provides a lower level of mandatory player fund protection and independent complaint escalation compared to EU-regulated authorities such as the Malta Gaming Authority (MGA) or the UK Gambling Commission (UKGC). This means that if a serious dispute arises between OxiBet Casino and a player, the avenue for escalating to a well-resourced independent regulator is less direct than at an MGA or UKGC-licensed platform. Casino.guru’s independently calculated Safety Index for OxiBet Casino is 6.3/10 (below average) — their full review covering the licensing framework, complaint history and terms assessment is at casino.guru/oxibet-casino-review. For real-world payment and account experience data from Canadian players, Trustpilot and AskGamblers both publish independently submitted player reviews. For context on what regulated versus non-regulated licensing means for player protection, the UK Gambling Commission explains the distinction clearly even for players outside the UK.

OxiBet Casino applies a 3× deposit turnover requirement — also referred to as a rollover condition — before any withdrawal from a player account can be processed. This means your total real-money bets across all games and the sportsbook must reach at least 3 times your total deposited amount before a cashout request is approved. This requirement is separate from any active bonus wagering conditions and applies to all accounts regardless of whether a bonus has been claimed. The 3× turnover is described by independent reviewers as an Anti-Money Laundering measure — a standard practice across the industry — though the specific multiplier is slightly higher than what some competing platforms require. Practically speaking, a player who deposits $200 needs to wager at least $600 across OxiBet Casino’s games before any withdrawal is processed. If you deposit $200, receive a welcome bonus and have active bonus wagering, both the 40× bonus requirement and the 3× deposit turnover apply before a withdrawal proceeds. For an independent assessment of how 3× deposit turnover compares to industry norms, AskGamblers covers withdrawal condition fairness in their casino evaluations. Contact OxiBet Casino’s 24/7 live chat to confirm your specific turnover position at any time.

OxiBet Casino requires KYC identity verification before processing the first withdrawal from any account. The standard document set required typically includes a government-issued photo ID (passport, national identity card or driver’s licence) alongside proof of address dated within the last three months (a utility bill or bank statement clearly showing your name and residential address). Where a credit or debit card was used for deposits, a photograph of that card may also be required. Because both the KYC review and the 3× deposit turnover condition must be met before the first withdrawal proceeds, completing identity verification early — shortly after registration, before you need to withdraw — is the most practical approach to ensuring cashouts process without additional delay. Submitting documents through the account verification section proactively rather than waiting for a cashout request to trigger the requirement can save significant time. For general guidance on why KYC verification is a regulatory requirement across all licensed online gaming platforms, the UK Gambling Commission’s identity verification guidance explains the regulatory rationale clearly even for non-UK players. Contact OxiBet Casino’s 24/7 live chat for guidance on acceptable document formats for Canadian players specifically.

Yes — OxiBet Casino, like all online casino operators, reserves the right to void bonus winnings and remove the bonus balance if specific promotion conditions are breached during a bonus session. The most common triggers are: placing a bet above the C$10 maximum stake while a bonus is active (the single most common cause of bonus voiding), wagering on games excluded from the promotion’s contribution table, or requesting a withdrawal before the wagering requirement has been fully cleared. These conditions apply whether the breach was intentional or accidental — which is why checking the Bonus Wagering lobby category before every session and setting your bet to C$10 or below before opening any game are the two most important practical safeguards. If your bonus appears to have been voided unexpectedly, contact OxiBet Casino’s 24/7 live chat immediately with your session details. For an independent overview of why bonus voiding conditions exist as a standard industry practice and what they are designed to prevent, AskGamblers covers bonus fairness as part of their evaluations. The current active bonus terms are on the OxiBet Casino bonuses page.

If gambling at OxiBet Casino is affecting your finances, relationships or mental health, use the platform’s account controls immediately — deposit limits reduce how much you can add, session controls limit your daily play time, and self-exclusion closes your account for a defined period that cannot be shortened once confirmed. All of these tools are accessible from account settings without needing to contact support. If you want immediate account restriction and prefer direct assistance, OxiBet Casino’s 24/7 live chat can process restrictions and self-exclusion requests directly. For free, confidential, independent support: GamCare provides a 24/7 helpline and live chat available internationally — not only to UK players. Gambling Therapy offers multilingual free online support sessions and community resources. BeGambleAware has a private anonymous self-assessment tool. Gamblers Anonymous provides peer-led support meetings globally. None of these require you to be in a crisis before reaching out — all actively encourage early contact before difficulties escalate. The OxiBet Casino VIP Club page also notes that responsible gambling tools remain fully accessible regardless of current VIP tier status.